Returns & Exchanges
At Watson's Greenhouse, we want your home and garden to flourish; if you are not completely satisfied with your purchase, you can return most items within 30 days for a full refund or exchange. Please note that live plants must be returned in their original condition and within 7 days to ensure their continued health.
Verify Eligibility
Ensure your items are in their original packaging and that live plants are in healthy, saleable condition with the original nursery tags attached.
Gather Documentation
Locate your original paper receipt or digital order confirmation email to facilitate a quick processing of your return at the service desk.
Visit Our Greenhouse
Bring your items to the Customer Service counter at our main greenhouse location during standard business hours for an immediate inspection.
Receive Your Refund
Once approved, your refund will be issued to the original payment method; please allow 3-5 business days for bank processing to reflect in your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing